COO, ADT Solar
Ms. Haenggi has served as a member of our board of directors since August 2020. She has more than 25 years of leadership in marketing, sales and customer experience. Ms. Haenggi is currently an executive vice president, chief operating officer at ADT Solar, a division of ADT Security Services, a smart-home security provider, where she oversees sales, marketing contract center, field and business operations, HR, IT, and administration. Prior to ADT Solar, Ms. Haenggi was the executive vice president, chief customer officer at ADT Security Services from July 2018 to March 2022. She joined ADT in 2016 as senior vice president, chief sales and marketing officer and had previously been with the company from 1998 to 2006 with progressive senior leadership roles in commercial sales and marketing, and domestic and international sales and marketing. From 2010 to 2016, Ms. Haenggi was the chief customer experience officer at Protection 1, Inc. Previously, she was at Vonage, Inc. from 2006 to 2010 as the chief marketing officer and vice president of customer experience. Earlier in her career, Ms. Haenggi held various sales and marketing roles at Holmes Protection Group and National Guardian Corporation.
Ms. Haenggi was honored in the Marketing Hall of Femme in 2014, is a multi-year SAMMY Industry Marketing Award winner, and recognized as building culture that inspires world-class customer service. She earned a Bachelor of Arts degree in international relations and Japanese from the University of Minnesota.